Who are you gonna call?
Most ISPs include only basic network support as part of their standard
Internet service for problems with accessing its
Internet service, such as dialup or broadband connection problems,
user account or password problems and billing problems. Basic ISP
support usually does not include problems with the user's computer,
home network equipment or third-party services.
Some ISPs also sell premium support services for other problems not
covered by their basic support. This may include installing additional
software or hardware for the user, computer or network security, and
repairing problems caused by viruses, spyware or intrusions in the
In addition to ISP basic and premium support services, some ISPs
also have a professional security services group. Professional services
are typically purchased as part of an overall "solution" by commercial
or institutional customers. The ISP's account team for commercial or
institutional customers will have more details about their services.
Finally, there are many specialized security companies and consumer electronic
companies not affiliated with ISPs which sell technical support services.
They are not included in this list, but can be found with any search engine.
NOTE: Most ISPs only provide support for their own customers. You may
want to consider what type of support is available when choosing an ISP.
Premium (PAID) ISP security support services
- AT&T Support+
- Live technical phone support for operating system/networking/virus/spyware issues.
Residential: $69-$99 per incident or $139 for 6 months
Business: $79-$109 per incident or $159 for 6 months
- Cox techsolutions (San Diego)
- Help with spyware and virus removal and prevention, setting up your wireless home network securely as well as software and computer setup
$59.95 for telephone support and $149.95 for in-home support
- TELUS Internet Security
- TELUS eProtect includes Anti-Virus, Personal Firewall and Anti-Spyware for complete online protection.
$4.95 per month (included free in some packages)
- Verizon Premium Technical Support
- Get help with many computer related issues not covered by Verizon's standard technical support
$9.99 per month
Basic (FREE) ISP security support services
- AT&T Yahoo! Online Protection
- Provides a suite of security products including anti-virus
- AOL Internet Security Central
- Set of tools to help keep you, your family and your PC safer from online threats
- Cablevision Optimum Online security
- Internet security pacakage
- COGEGO Security Services
- COGEGO Security Services include Anti-Virus, Firewall, Anti-Spam, Parental Control (Web Filtering), Pop-Up Blocker, Anti-Phising, Anti-Spyware, Cookie Protection and Internet Dial-Up Control. Included for most users, $2/month for "Lite" users.
- Comcast security
- Comcast security resources
- EarthLink Security Center
- Recommended safe practices and security software downloads
- Embarq Internet Security FAQ
- Frequently Asked Questions about Internet security
- Google WiFi (Mountain View)
- What can I do if I have a virus on my computer?
- Microsoft 1-866-PCSafety
- No charge support for Microsoft Windows virus and other security-related support in the US and Canada.
- myTELUS Security Help
- Frequently asked questions for security
- Qwest Internet Help Security
- Qwest is providing the information for customer service and education purposes only.
ISP Professional Services security support
- AT&T Security Portal
- A portfolio of enhanced network security to protect and secure your Internet/Intranet environments, and provide fast response to IP network attacks.
- Level 3 Network Security
- Level 3 is committed to helping our customers and fellow communications firms identify and solve potential network security problems.
- Sprint Business
- Leverage the security expertise of Sprint and its best-in-class partnerships for end-to-end integrated security solutions.
- Verizon Business
- Can help you secure your data, identities -- and your customers' confidence -- from desktop to device, along your network and around the world.
Copyright © 2007 Sean Donelan